Refund policy

Revocation instruction

Consumers have a fourteen-day right of revocation. Right of withdrawal
You have the right to withdraw from this contract within fourteen days without giving any reason. The cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the last goods.

In order to exercise your right of withdrawal, you must inform us (CC Pharma GmbH, Sternstraße 97, 20357 Hamburg, Germany, shop@cannrelief.de, phone: +49 (0) 4030208320) by means of a clear declaration (e.g. a Letter, fax or email) of your decision to withdraw from this contract. You can use the attached model withdrawal form for this purpose, but this is not mandatory.

In order to meet the cancellation deadline, it is sufficient for you to send your notification that you are exercising your right of cancellation before the cancellation period has expired.

Consequences of the withdrawal

If you withdraw from this contract, we will have given you all payments that we have received from you, including delivery costs (with the exception of the additional costs that result from choosing a different type of delivery than the cheapest standard delivery offered by us have), to be repaid immediately and at the latest within fourteen days from the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless something else was expressly agreed with you; In no case will you be charged any fees for this repayment. We can refuse repayment until we have received the goods back or until you have provided evidence that

You have to return or hand over the goods immediately and in any case no later than fourteen days from the day on which you informed us of the cancellation of this contract to us or to your name (street and house number, postcode and city, country). The deadline is met if you send the goods before the period of fourteen days has expired. You bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary to check the nature, properties and functionality of the goods.

The right of withdrawal does not apply to the following contracts:

Contracts for the delivery of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
Model withdrawal form

(If you want to withdraw from the contract, please fill out this form and send it back.)

- To CC Pharma GmbH, Sternstraße 97, 20357 Hamburg, Germany, shop@cannrelief.de

- hereby withdraw I / we (*) the contract concluded by me / us (*) for the purchase of the following
goods (*) / the provision of the following service (*)

- Ordered on (*) / received on (*)

- Name of / the consumer (s)

- address of the consumer (s)

- Signature of the consumer (s) (only in the case of notification on paper)

- Date

(*) Delete where inapplicable.

 

 

 

 

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